Privacy Policy

Last Updated: June 17, 2026

JunkFit Hauling ("we," "us," or "our") operates the website junkfithauling.com and provides professional junk removal services in Southern California. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us by phone, email, or text message.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

1. Information We Collect

Personal Information You Provide

When you request a quote, book a service, or otherwise contact us, we may collect the following personal information:

• Name (first and last)
• Phone number
• Email address
• Physical address (service location)
• Description of items to be removed
• Photos you submit for estimate purposes
• Preferred appointment dates and times

This information is collected through our online booking form, phone calls, email communications, and text messages.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Browser type and version
• Operating system
• IP address (anonymized)
• Pages visited and time spent on our site
• Referring website
• Device type (mobile, desktop, tablet)
• General geographic location (city/region level)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide our services: Schedule appointments, prepare estimates, and complete junk removal jobs at your location.
• Communicate with you: Confirm bookings, send appointment reminders, provide job status updates, and follow up on estimates.
• Process payments: Generate invoices and process payments for services rendered.
• Improve our services: Analyze how our website is used to improve functionality, content, and user experience.
• Customer support: Respond to your questions, concerns, or requests.
• Marketing (with consent): Send promotional offers or seasonal discounts, only if you have opted in to receive such communications.
• Legal compliance: Fulfill our legal obligations and protect our rights.

3. SMS/Text Messaging Policy

What Messages We Send

JunkFit Hauling uses SMS (text messaging) through the Twilio communications platform to send you service-related messages, including:

• Appointment confirmations — Confirming your scheduled junk removal date and time.
• Job notifications — Letting you know when our crew is en route, has arrived, or has completed your job.
• Estimate follow-ups — Following up on estimates you have requested to see if you would like to proceed.
• Scheduling updates — Notifying you of any changes to your appointment time.
• Invoice and payment confirmations — Sending receipts and payment confirmation.

Message Frequency

Message frequency varies based on your service activity. Typically, you will receive 1 to 5 text messages per transaction (from initial booking through job completion). You will not receive ongoing promotional text messages unless you separately opt in to marketing communications.

Consent

By providing your phone number through our booking form, calling us, or texting us, you consent to receive service-related text messages from JunkFit Hauling. Providing your phone number and consenting to receive texts is not a condition of purchasing our services. You may book services via phone call or email without opting in to text messaging.

Opting Out

You can opt out of text messages at any time by:

• Replying STOP to any text message from us.
• Calling us at (626) 605-1930 and requesting to be removed from text messaging.
• Emailing us at junkfit.junkremoval@gmail.com with the subject line "Opt Out of SMS."

After opting out, you will receive a single confirmation message. You will not receive any further text messages unless you re-subscribe. Opting out of text messages will not affect your ability to use our services.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. JunkFit Hauling is not responsible for any messaging or data charges imposed by your wireless provider.

Supported Carriers

Our messaging service works with most major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not responsible for delayed or undelivered messages.

No Sharing of Phone Numbers

We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is used exclusively for communicating with you about your JunkFit Hauling service.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party service providers to help operate our business. These include:
  • Twilio — for SMS/text messaging and phone communications
  • Supabase — for secure data storage and management
  • Google Analytics — for anonymous website usage analysis
  • Payment processors — for processing payments securely
  These providers are contractually obligated to handle your data securely and only for the purposes of providing their services to us.
• Legal requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights, safety, or property.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Storage & Security

Your personal information is stored securely using Supabase, a trusted cloud database platform with enterprise-grade security. We implement the following safeguards:

• Encrypted data transmission (HTTPS/TLS) across our website and all communications.
• Secure, access-controlled database storage with row-level security policies.
• Limited employee access — only authorized team members can view customer data, and only as needed to provide your service.
• Regular security reviews of our systems and practices.

While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. Specifically:

• Service records: Retained for the duration of our business relationship and for a reasonable period afterward for follow-up services and legal compliance.
• Financial records: Retained as required by tax and accounting regulations (typically 7 years).
• SMS messaging records: Retained for a reasonable period for quality assurance and dispute resolution.

You may request deletion of your personal information at any time (see "Your Rights & Choices" below).

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyze site usage.

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time on site, browser type, and general geographic location. This data is aggregated and anonymized — it does not personally identify you.

Google Analytics uses cookies to track user interactions. You can learn more about how Google uses data at Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Essential Cookies

We may use essential cookies that are strictly necessary for the website to function properly, such as remembering your form inputs during a booking session. These cookies do not track you across other websites.

Third-Party Cookies

If you interact with embedded content or third-party services on our website (such as Google Maps), those services may set their own cookies. We do not control these cookies. Please refer to the respective third-party privacy policies for more information.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our website.

7. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions (such as financial recordkeeping requirements).
• Opt-out of SMS: Reply STOP to any text message, or contact us to opt out.
• Opt-out of analytics: Use the Google Analytics Opt-out Add-on or adjust your browser's cookie settings.
• Withdraw consent: You may withdraw consent for any processing activity at any time by contacting us.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

8. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to request what personal information we have collected, used, disclosed, or sold about you in the past 12 months.
• Right to Delete: You have the right to request deletion of your personal information, with certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link on our website.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a request, email us at junkfit.junkremoval@gmail.com or call us at (626) 605-1930. We may need to verify your identity before processing your request.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: